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Wine Club FAQ

  • How much does it cost to join Landon Winery’s Wine Club?
  • How will I know when my wine is ready for pickup?
  • How long will the winery hold my wines for me?
  • Can I give a Wine Club membership as a gift?
  • Can I order wine for a special occasion or for a gift?
  • Can I receive just red wine or just white wine?
  • How long does my wine club membership last?
  • Can I put my membership on hold?
  • How can I order more wine?
  • How do I make changes to my wine club account?
  • Can my wine club benefits be extended to someone else?
  • Can I pick up the wine at the winery and save shipping charges?
  • Shipping Information
  • What if I’m going to be gone at the time a shipment is due to be sent?
  • What happens if one or more of my bottles in my shipment is damaged?
  • How do I cancel my membership?
  • What is the best way to contact Landon Winery about my Wine Club membership?

 

How much does it cost to join Landon Winery’s Wine Club?

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Landon Winery charges a flat rate of $29.99 + tax every other month.  New members who join between shipments will receive the most recent selection and continue with the months selected.  All selections will be automatically charged on or about the first day of the month the wine selections are to be released.  Notifications will be sent via email when we have charged your card and again after packages are shipped.

How will I know when my wine is ready for pickup?

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You will be notified by email as soon as your selection is ready for you.  You can either stop by anytime during business hours or join us for one of our fun Wine Club Pick Up Parties.  The choice is yours!

How long will the winery hold my wines for me?

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From the date of the release, members have 45 days to pick up their selection.  After the 45 days, members will be contacted via email notifying them that the selection will be shipped to the address on file and charged the additional shipping fee.

Can I give a Wine Club membership as a gift?

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Of course!  You have the option to pre-pay or get billed every other month.  All you need to do is provide the recipient’s information. He or she will receive a certificate announcing your gift and will receive all the benefits as you do from your membership. The fees are automatically billed to your card and continue for the specified amount of time you determine in advance. We presently offer Wine Club gift packages in six-month and twelve-month increments.

Can I order wine for a special occasion or for a gift?

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We can take orders for gifts of wine or merchandise, which like other orders, can be automatically billed to your credit card (on file). A personalized gift card can be enclosed, and special delivery can be arranged.

Can I receive just red wine or just white wine?

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Now with our new Collector’s Club, red lovers have the option to receive two bottles of one specially crafted red wine. That way you can enjoy one now and save the other to age. Classic Club delivers a white and a red wine every other month. An all-white wine club is not available at this time.

How long does my wine club membership last?

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Members can cancel at any time after a six month (three billing cycle/shipments) commitment has been made.  Member privileges terminate upon cancellation of your membership.

Can I put my membership on hold?

We understand that things come up and that you many need to temporarily suspend your membership.  We can place your account on hold for up to two months.  your account will then automatically be reactivated the next wine club month.  Keep in mind that your wine club benefits will be suspended, as well.

How can I order more wine?

Call the winery at 972.542.3030 and speak with a winery associate.  Or, you can simply log onto our website at www.LandonWinery.com and place your order.  As a member, you will receive your 20% member discount on all wine and merchandise purchases.

How do I make changes to my wine club account?

If you need to update your account with new information such as new address, new phone number, new credit card number or expiration date, club subscription, ship or pick up, you may contact us by emailing wineclub@landonwinery.com, or visit us in person at one of our locations.

Can my wine club benefits be extended to someone else?

Club benefits are non-transferable and exclusive to the person(s) named on the account.

Can I pick up the wine at the winery and save shipping charges?

Absolutely! As a member, you have the option to pick up your shipment every other month at the winery.  We even give you a full 45 days to pick up those selections.  When you come, remember to take advantage of tastings and discounts.  We will inform you via email when the shipment is ready, provided we have a current email address on file for you.

Shipping Information

We ship FedEx Ground with an satiate of 3-5 business days for delivery.  We are unable to ship to a P.O. Box APO/FPO, and an adult, 21 years of age or older, is required to sign at the time of delivery.  We strongly suggest you provide a business address for shipments if you are away from home during the day.  Address changes MUST be received to us prior to shipping.  If you are unable to sign for your wine package on any of the 3 delivery attempts, FedEx will return your package to Landon Winery.  You are responsible for any shipping return and re-shipping costs.

We ship to a limited number of states based on shipping laws and limitations.  You won’t know the shipping costs until you receive your credit card bill.  The reason is that different parts of the country have different shipping rates and each shipment weighs differently.  Remember, the amount you will see on your credit card includes the discounted wine plus shipping and sales tax.

What if I’m going to be gone at the time a shipment is due to be sent?

You may either contact us to hold your shipment until your return or give us your email address and we’ll send you notice with your tracking information once your wine has left our premises. If you anticipate that you will not be home during this time, simply give FedEx a call, and they can re-route the pending shipment to another address, or put the shipment on hold for up to five business days. All shipments are scheduled to leave our premises as early as the 1st day of each wine club month.

What happens if one or more of my bottles in my shipment is damaged?

FedEx usually catches broken contents before it is sent to the receiver.  However, if you do receive broken or leaking bottles in your shipment, please notify us and we will assist you accordingly.

How do I cancel my membership?

Cancellation will only be accepted after the minimum requirement of six months (three billing cycle/shipments) has been met.  If you wish to discontinue your membership, please send an email to wineclub@landonwinery.com.  All requests must be done in writing and received 15 days prior to any scheduled processing in February, April, June, August, October, and December.  Fees are non-refundable if a cancellation request is made after our scheduled processing. PLEASE NOTE: Early termination of membership is subject to a processing fee plus any membership discounts received prior to the required three shipment minimum.

What is the best way to contact Landon Winery about my Wine Club membership?

Send us an email at wineclub@landonwinery.com or contact us by phone at 972.542.3030.